Outages & Emergencies

Active and Planned Power Outage Map

Is your Power out?

Download our App!

Use the My ATCO Electricity - Track & Report ATCO Power Outages app to stay up-to-date with power outages affecting the ATCO service area. Get notifications and view real-time outage information and report issues.

Contact Us

If your power is out and you do not see it listed, you can report an outage by using our online form or calling us. 

Map Legend
Summary of All Outages
Need Help?


Power outages can happen any time – and usually without warning. Most are very short, but it's important to be prepared if they last longer.

Download our Power Pack Guide to find out what you should include in your pack, and general tips on what to do during an outage.


If you’re experiencing an outage:

  1. Make sure it’s not your fuse or breaker. 
  2. Check our My ATCO Electricity - Track & Report Power Outages app. It's likely we already know about the problem and are working to fix it. 
  3. Report the outage, if it hasn’t been already. Call 1 800 668 5506use our online form or our app.
  4. Turn off or unplug sensitive appliances and electronics to protect them from power surges.
  5. Preserve heat, where possible. Close blinds or drapes and avoid opening doors. Do not use outdoor barbecues, kerosene or camping heaters indoors, as they emit carbon monoxide. 
  6. Keep an eye on the outage map or your app, and follow us on Twitter @ATCOElectric for updates.


  • Extreme Weather

    Most power outages are caused by severe weather. Strong winds can topple trees onto power lines. Lightning may strike power poles, lines or other equipment. Freezing rain, heavy snow or frost can build up on lines and break or damage them.

  • Construction and Vehicle Accidents

    Another common cause of outages is accidental contact, including underground or overhead power lines at construction sites, and vehicle accidents with power poles, lines or other equipment.

  • Animals

    Birds, squirrels, raccoons and other animals may contact equipment or chew into a power line. In our service area, it’s not uncommon for beavers to “fall” trees onto power lines.

  • Equipment Failure

    Though we regularly inspect, maintain and update our equipment, occasionally cables, connectors, switches or other equipment fail and trigger an outage.

  • Planned Maintenance

    Sometimes, we need to interrupt service so we can work on the system safely. We try to avoid this but when we can’t, we give customers as much notice as possible.

  • Supply and Demand

    Service disruptions can occur when electricity supply doesn’t meet demand, such as when a generating unit goes down during a heat wave or peak use. These situations are rare.